What Our Clients Say

The cooperation was successful. Together with my wife, I am happy with the services of the entire team. We obtained help that was very effective. Adviser with broad knowledge and a nice approach to the client. We highly recommend.

Szczepan Solecki, April 2019

The fair treatment of our clients is central to how Prosperus Finance operates as a business. We aim to deliver a high standard service, and in doing so, we respect your opinions and appreciate your feedback. If you want to make a complaint about Prosperus Finance, please let us know by telephone or by writing to:

Prosperus Finance, Office 6, 37 Church Street, Gainsborough, Lincolnshire, DN21 2JR.

We will endeavour to resolve your complaint by close of business on the third business day following receipt. However, if this is not possible then the complaint will be referred for further investigation.

You will receive acknowledgement of this within 5 working days and we will try to resolve your complaint as quickly as possible thereafter.

We will, by the end of 8 weeks send you a final response. If we are unable to provide a final response within that time, however, we will write to you and advise you as to when we will be able to provide a final response.

If you are not satisfied with our response or any delay you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and impartial service designed to resolve problems between consumers and financial businesses. We will give you their details and a copy of an explanatory leaflet in our response to you. For more information, visit their website at www.financial-ombudsman.org.uk

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr. 

Prosperus Finance is a limited company registered in England and Wales, company number 11789307. The registered office on Companies House is: C/O Abc Accounting Services Unit 1, Sandars Road, Heapham Road Industrial Estate, Gainsborough, Lincolnshire, United Kingdom, DN21 1RZ.

Prosperus Finance is an Appointed Representative of Financial Makeover Limited, trading as Clever Mortgages, who are authorised and regulated by the Financial Conduct Authority (Financial Services Number: 706595)

Please note there is a charge for our mortgage arrangement service.

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